Visually Impaired Store Clerk

Job Description: To obtain payment for goods and provide customers with assistance for processing sales orders.

Reports to: Store Manager

Responsibilities:

  • Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
  • Directs customers by escorting them to racks, counters and assisting customer with online purchases.
  • Helps customer make selections by building customer confidence and offering suggestions and opinions. Knowledgeable of our Ecommerce program.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand merchandise requirements.
  • Operating a cash register. Identifies to management any discrepancies identified at time of sale. Help verify any negative sales.
  • Balance register by running appropriate end of day report from POS.
  • Provides total customer satisfaction with friendly, courteous, and professional attitude.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations. Checkout areas are to be clean, organized and stocked with all items necessary (i.e. bags, catalogs, and SPO forms). Help with general housekeeping of the store.
  • Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; personally resolving difficult situations or bring to attention of management if cashier cannot resolve.
  • Recommends potential products or services to Management by collecting customer information and analyzing customer needs.
  • Prepares/maintains data for filing by compiling and sorting information and maintains according to established procedures.
  • Operating copying/fax machines.
  • Advises management on need to purchase/restock register receipt tape and bin labels, bags. Work Not in Stock Report and updated NIS tags.
  • Must work in a team effort and foster spirit of cooperation.
  • Must adhere to company dress code policy outlined in the Employee Manual. Appearance will be neat and clean at all times.
  • Take receipt of incoming property in the absence of the Warehouse Clerk. Verifies items received by checking information of items according to proper paperwork; inspecting condition of items; comparing count/measure of items to packing list.
  • Maintains inventory by marking, labeling and placing items in stock and recording bin locations for new items. Maintains store appearance by ensuring stock is front facing, shelving/merchandise is clean. Replaces bin labels when price changes are updated.
  • Fills customer requests received via Fax /Email by pulling from shelf and recording on order form any stock shortage and new item adds.
  • Keeps customers informed by confirming and clarifying orders.
  • Controls inventory levels by participating in annual physical inventory or any other
  • Conduct daily cycle count deemed necessary by Management.

Experience/Education: Must have high school diploma or GED. 2 years of retail experience required.

Knowledge and Skills:

  • Must have knowledge of Windows 95 or higher and adequate keyboard skills.
  • Must be able to proficiently operate a computer.
  • Working with customers in a fast-paced, sometimes stressful environment is necessary.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. WSIFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Job Type: Full-time

Salary: $12.00 /hour

Production Manager (2nd Shift)

Production Manager

Manage manufacturing lab functions including, operations and safety within the Surfacing, Finishing, ARC, Shipping, and Stockroom departments during scheduled shift. Train and manage performance of staff to support KPI’s. Manage adequate staffing to meet business needs.

  1. Oversee functions in all areas of the Manufacturing facility, including Surfacing, Finishing, ARC, Shipping and Stockroom through all stages of production.
  2. Ensure breakage is analyzed and processes and procedures are developed and implemented to reduce breakage.
  3. Ensure proper staffing is maintained in all areas of responsibility.
  4. Ensure proper flow of work is maintained in the lab.
  5. Work with Maintenance Manager to ensure machinery is properly maintained and problems solve machine issues.
  6. Manage and execute all activities associated with respect to quality, customer service, cost, environmental, health and safety within assigned area.
  7. Responsible for driving results and achieving operational goals and targets identified in “Key Performance Indicators” (KPI).
  8. Achieve metrics and KPI’s to ensure exceptional customer service.
  • Work closely with other staff members to maintain a well cross trained workforce.
  • Responsible for recruiting, hiring, training, and coaching.
  • Practice and comply with all requirements of OSHA, ANSI, EPA and Industry prescribed standards

Education:

  • High School Diploma, GED, or equivalent work experience or education or
  • Associate’s or Bachelor’s degree in related field or equivalent combination of experience and education

Experience & Background:

  • Experience managing a diverse workforce in a fast-paced environment.
  • Three (3) plus years managing in a high volume manufacturing environment.
  • Proficient in Microsoft Office products.
  • Knowledge of process workflows, procedures, and continuous improvement methodologies required.

Language Skills:

  • Ability to read and comprehend complex, English instructions, correspondence, and/or memos is required, as is the capacity to write similar correspondence relaying opportunities or findings.
  • Professional written and verbal communication and interpersonal skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. · Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of Associates of the organization
  • Skill to effectively present information in one-on-one and group settings is necessary.
  • Bilingual ability, particularly in Spanish, is desirable.

Job Type: Full-time

Required experience:

  • Management: 3 years
  • Optical: 3 years

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

 

 

Optical Maintenance Technician (2nd Shift Available)

Maintenance Technician – Optical Lab

 

GENERAL FUNCTION

The Maintenance Tech supports maintenance initiatives by serving as the primary focal point for communications and maintenance activities. The Maintenance Tech also coordinates both routine and major maintenance shutdowns as required.

MAJOR DUTIES AND RESPONSIBILITIES

  • Organizes work materials, writes work instructions, specifies safety needs, and optimizes the use of maintenance labor to maximize the performance and minimize the downtime of all lab equipment.
  • Identifies and procures parts and materials needed for planned work orders and PM work orders.
  • Writes purchase requests for repair and replacement parts, and contract services.
  • Prioritizes planned, preventive, predictive, and project maintenance activity for assigned lab areas in concert with production schedules and equipment maintenance needs.
  • Estimates labor requirements for all planned and preventive maintenance work orders.
  • Conducts weekly meetings with Operations, Technical, and Maintenance employees to organize and prioritize maintenance work.
  • Ensures weekend/downtime activities are coordinated.
  • Creates, or changes PM’s as needed.
  • Schedules maintenance activities with contractors on Preventative Maintenance on equipment.
  • Assumes additional responsibilities and performs special projects as needed or directed.

BASIC QUALIFICATIONS

  • 3+ years’ experience in a highly automated manufacturing, lean manufacturing/continuous flow operations.
  • Demonstrated a proficiency in the use of a Computerized Maintenance Management System.
  • Ability to read and interpret schematic diagrams.
  • Demonstrated ability for independent decision-making.
  • Flexible and responsive to the needs of the business.
  • Ability to overcome obstacles and have the organizational skills necessary to complete assignments in a timely manner.
  • Demonstrated ability to be proactive in problem solving and to lead the resolution of lab equipment problems.
  • Effective oral and written communications skills.
  • Ability to work independently with minimal supervision.
  • Ability to work flexible hours and overtime as requested by Supervisor and Manager.
  • Ability to work in a combination of seated, walking or standing position for up to 10 hours.
  • Ability to use Outlook (email), Basic Word Document, and Basic Excel Spreadsheets.

 

PREFERRED QUALIFICATIONS

  • Associate Degree or Maintenance Certification.

Working knowledge of Optical Terminolo

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

(Legally Blind) Optical Lab Technician (2nd Shift Available)

Job Summary: Is responsible for the quality manufacture of eyeglasses by operating a variety of optical equipment.

Location: Winston-Salem, NC

Reports to: Optical Lab Manager

Responsibilities:

  • Reads computer generated and faxed prescription eyeglass orders.
  • Enter data from orders in the computer.
  • Assist lab editor in the production and fabrication of prescription eyeglasses.
  • Type names and addresses into the computer to generate shipping labels.
  • Trace frames on frame machine.
  • Assures that all specifications and quality procedures are followed.
  • Follow all safety procedures and maintain a clean, neat, and orderly work area.

 

Knowledge and skills:

  • Must have the disposition to be a team player.
  • Able to work in a fast paced, high stress area.
  • Must be able to stand for long periods of time.
  • Must be willing to learn all of the laboratory equipment and be proficient in their operation.

 

Experience/Education: Must have high school diploma or GED .

***Note: Positions are available for 2nd shift ONLY at this time***

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

 

Legally Blind Sewing Machine Operators

Position Description: Operates various types of sewing machines and sews to the proper specifications as outlined in the quality control procedure manual. Moves material from one section to another for maximum efficiency.

Reports To: Department Supervisor
Location: Little Rock, AR

Responsibilities:
•Check all safety devices to assure they are in working order and in place at all times.
•Check the quality of the work to assure that it meets all specification.
•Retrieve and /or distribute materials as needed.
•Notify supervisor of any quality or machinery problems.
•Material Handling of raw materials and/or sub-assemblies is also a part of the duties for this position.
•Operate various types of sewing machine proficiently, while achieving all production standards and goals.
•Perform other duties as assigned by the supervisor.

Knowledge and Skills:
•Must have the ability to follow instructions.
•Must have ability to understand written and verbal specifications and translate

Experience and Education:

  • No previous experience required – training provided.

 

Legally Blind Sewing Machine Operators

Position Description: Operates various types of sewing machines and sews to the proper specifications as outlined in the quality control procedure manual. Moves material from one section to another for maximum efficiency.

Location:  Asheville, NC

Reports To: Department Supervisor

Responsibilities:
•Check all safety devices to assure they are in working order and in place at all times.
•Check the quality of the work to assure that it meets all specification.
•Retrieve and /or distribute materials as needed.
•Notify supervisor of any quality or machinery problems.
•Material Handling of raw materials and/or sub-assemblies is also a part of the duties for this position.
•Operate various types of sewing machine proficiently, while achieving all production standards and goals.
•Perform other duties as assigned by the supervisor.

Knowledge and Skills:
•Must have the ability to follow instructions.
•Must have ability to understand written and verbal specifications and translate

Experience and Education:

  • No previous experience required – training provided

 

Legally Blind Sewing Machine Operators

Position Description: Operates various types of sewing machines and sews to the proper specifications as outlined in the quality control procedure manual. Moves material from one section to another for maximum efficiency.

Reports To: Department Supervisor
Location: Winston-Salem, NC

Responsibilities:

  • Check all safety devices to assure they are in working order and in place at all times.
  • Check the quality of the work to assure that it meets all specification.
  • Retrieve and /or distribute materials as needed.
  • Notify supervisor of any quality or machinery problems.
  • Material Handling of raw materials and/or sub-assemblies is also a part of the duties for this position.
  • Operate various types of sewing machine proficiently, while achieving all production standards and goals.
  • Perform other duties as assigned by the supervisor.

Knowledge and Skills:

  • Must have the ability to follow instructions.
  • Must have ability to understand written and verbal specifications and translate

Experience and Education: Can be trained to do this job.

 

Teacher of the Visually Impaired/Certified Orientation and Mobility Specialist

TEACHER OF THE VISUALLY IMPAIRED/CERTIFIED ORIENTATION AND MOBILITY SPECIALIST POSITIONS

Location: Winston-Salem, NC

IFB Solutions, in conjunction with Winston-Salem/Forsyth County Schools (WS/FCS) currently has two openings for Teacher of the Visually Impaired/Certified Orientation and Mobility Specialist.  Applications are currently being accepted and will continue to be accepted until both positions have been filled.

BROAD SCOPE

Provide formal and informal training, guidance and assistance to educators, parents, service providers and agencies: as needed to a variety of students with visual impairments. Provide direct instruction to children with visual impairments. Serve as a resource to regular and Special Education teachers in designing short term instructional objectives as specified in the IEP.

Illustrative Examples of Work

 

  • Direct, train and supervise instructional aides: as assigned.
  • Maintain the highest level of confidentiality in all matters relating to students and parents.
  • Keep current with issues, laws and regulations regarding Orientation and Mobility Services and Special Education, educational trends, and other issues related to children with exceptional needs.
  • Provide training, assistance and guidance to students, parents, educators and agencies regarding services to the visually handicapped.
  • Attend in-service training, conferences and meetings: as needed.
  • Perform other related duties as assigned.

Education and Experience

 

MA/BS degree in Special Education with endorsement in VI or Visual Impairments and/or Orientation and Mobility is required. Extensive successful and responsible experience working with visually impaired youth in a school setting is highly desirable.

Knowledge, Skills and Abilities

 

  • Experience in teaching Braille and very familiar with reading and writing Braille and Nemeth Code.
  • Knowledge and capable of operating and teaching Assistive Technology to students who are blind and/or severely visually impaired; i.e. JAWS,
  • ZOOMTEXT, Mobile Manager, Computer Programs, Digital Listening Devices and Braille Translation Software.
  • Experience in: performing Vision and Media Assessments and writing these reports.
  • Familiar with Orientation and Mobility concepts in order to provide direct instruction for the purpose of assisting visually impaired students to move about independently in the school and in the community, evaluate the progress of program participants and conduct on-going reviews of the IEPs.
  • Be flexible and receptive to change.

If this sounds like the right fit for you, we want to hear from you!  Please email a cover letter and resume to:

 

HR@IFBSOLUTIONS.ORG

Attn: Recruiting

Visually Impaired Store Clerk

Job Description: To obtain payment for goods and provide customers with assistance for processing sales orders.  

Reports to: Store Manager

Location: McGuire AFB, NJ

Responsibilities:

  • Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
  • Directs customers by escorting them to racks, counters and assisting customer with online purchases.
  • Helps customer make selections by building customer confidence and offering suggestions and opinions. Knowledgeable of our Ecommerce program.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand merchandise requirements.
  • Operating a cash register. Identifies to management any discrepancies identified at time of sale. Help verify any negative sales.
  • Balance register by running appropriate end of day report from POS.
  • Provides total customer satisfaction with friendly, courteous, and professional attitude.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations. Checkout areas are to be clean, organized and stocked with all items necessary (i.e. bags, catalogs, and SPO forms). Help with general housekeeping of the store.
  • Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; personally resolving difficult situations or bring to attention of management if cashier cannot resolve.
  • Recommends potential products or services to Management by collecting customer information and analyzing customer needs.
  • Prepares/maintains data for filing by compiling and sorting information and maintains according to established procedures.
  • Operating copying/fax machines.
  • Advises management on need to purchase/restock register receipt tape and bin labels, bags. Work Not in Stock Report and updated NIS tags.
  • Must work in a team effort and foster spirit of cooperation.
  • Must adhere to company dress code policy outlined in the Employee Manual. Appearance will be neat and clean at all times.
  • Take receipt of incoming property in the absence of the Warehouse Clerk. Verifies items received by checking information of items according to proper paperwork; inspecting condition of items; comparing count/measure of items to packing list.
  • Maintains inventory by marking, labeling and placing items in stock and recording bin locations for new items. Maintains store appearance by ensuring stock is front facing, shelving/merchandise is clean. Replaces bin labels when price changes are updated.
  • Fills customer requests received via Fax /Email by pulling from shelf and recording on order form any stock shortage and new item adds.
  • Keeps customers informed by confirming and clarifying orders.
  • Controls inventory levels by participating in annual physical inventory or any other
  • Conduct daily cycle count deemed necessary by Management.

Experience/Education: Must have high school diploma or GED. No experience require.

Knowledge and Skills:

  • Must have knowledge of Windows 95 or higher and adequate keyboard skills.
  • Must be able to proficiently operate a computer.
  • Working with customers in a fast-paced, sometimes stressful environment is necessary.

 

 

Customer Service Representative – WFH

Position Type:

Part time 16-29 hours a week – MUST be legally blind

Position Location: Work From Home

Scope of Work:

If you are blind and would like to work from home, you may qualify for an online job in customer service, technical support, quality control, or many other types of work. IFB Solutions has created a business model around staffing contracts with people to work at home using dependable current technology. We need Customer Service Representatives (CSRs) to provide excellent customer service with a high degree of product and service knowledge, and to meet standards and goals specified by our clients. Working at home requires a high level of self-motivation and competitiveness, and is a great platform for people who thrive in a less social, more focused environment.

If you have excellent hardware and software skills and experience in the following, please consider applying for this position.

  • Verbal and written communication
  • Stress management techniques
  • Customer service
  • High level of integrity and trustworthiness
  • High level of work quality and quantity
  • Good work habits and a positive attitude
  • Flexible and self-sufficient
  • Team oriented

For this position, you will be required to:

  • Master computer hardware and software skills necessary to perform the assigned Work-at-Home duties.
  • Learn and apply ergonomic safety practices.
  • Establish and maintain a safe home office environment.
  • Ensure the work takes precedence over family and home matters during home office hours.
  • Make arrangements for dependent care, if applicable.

We will match you with work-at-home opportunities suited to your situation and requirements, and provide a unique opportunity to earn income while achieving work-life balance. If you have experience in a role requiring you to work well with people, negotiate, overcome objections, and/or up sell/cross sell, apply now to be a part of our Team.

Job Responsibilities:

Candidates will be responsible for providing superior customer service in their home-based office. A safe, home office, free from all background noise during the hours you are scheduled to work is necessary. The CSR will take inbound calls or make outbound calls, depending on the assigned campaign. The successful candidate will be friendly, efficient, flexible, have a passion for customer service excellence and enjoy helping people. A tactful manner and ability to effectively deal with difficult situations is a must. The agent will be responsible for accurately documenting all correspondence with end-users.

Required Skills and Training:

  • Ability to use assistive technology effectively
  • Effective listening skills & outstanding verbal communication skills
  • Polished delivery: ability to communicate in a structured and effective manner.
  • Handle customer requests professionally and with empathy
  • Analytical and resourceful problem-solving skills
  • Proper telephone etiquette
  • Aptitude for learning & recalling details
  • Ability to prioritize & manage multiple tasks in order to complete in a timely manner
  • High level of accuracy & attention to detail
  • Excellent computer skills/technical aptitude; multi-tasking skills and demonstrated use of several applications
  • Ability to work independently and in a team setting; a strong work ethic
  • Flexibility to work different shifts
  • Ability to accept constructive feedback and adapt accordingly to the needs of the position
  • Experience with working from home
  • General database searching skills
  • Proven ability to anticipate customer needs
  • Trustworthy and reliable
  • Technically savvy, may be required to troubleshoot problems
  • Take in or receive information from the computer audibly and parrot it back verbally to the caller

Benefits:

  • Wage $10 an hour
  • EAP
  • Retirement
  • Periodic – discretionary cash bonuses

Education/Experience Requirements:

  • 18 years of age or older
  • High School diploma or equivalent
  • 6 months or more of customer service experience
  • Keyboard 25 wpm or better
  • Proficient in computer technology (Word, Excel) and assistive technology (JAWS, Magic, ZoomText)
  • High speed data entry speed and accuracy
  • Ability to multi-task in multiple windows of activity simultaneously

Special Requirements:

  • Must be legally blind
  • Bilingual English and Spanish a plus
  • Home Office
    • Comfortable and ergonomically safe furniture and office setup
    • Quiet, free of any background noise
  • Computer
    • Computer in good working order with Windows 7 or Windows 8 (specifications: i3 processor, 2 gHz speed, 4 gb RAM)
    • Any required assistive technology – which must be compatible with the VPN and server. JAWS 12 Pro with Remote Desktop is the only compatible screen reader.
    • Internet Explorer 8 or later
    • Subscription to a reliable, high-speed, hard-wired, bi-directional internet connection, DSL or Cable
  • Telephone: analog landline that meets one of these requirements:
    • Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home
    • Cable – phone service from a cable TV service provider
    • Fiber-Optic – phone line provided by a local phone service
    • The telephone must be corded traditional telephone
    • Cellphone with headset
    • Strong and consistent cellphone signal in location where work will be performed

Contact:

For more information about the position and to apply please navigate to the following link:https://wsifb.csod.com/ats/careersite/search.aspx?site=1&c=wsifb, create a profile (if you haven’t done so already), and search for Customer Service Representative – WAH.

About IFB Solutions

IFB Solutions was founded in 1936. WSIFB is the largest employer of people who are blind or visually impaired in the United States. WSIFB operates manufacturing facilities in Winston-Salem, NC, Asheville, NC, and Little Rock, AK. WSIFB has 20 office supply stores in various government agencies and military bases. In addition, WSIFB also serves Veterans through its various VA optical centers across the country. WSIFB also provides outreach through A Brighter Path Foundation, which operates Community Low Vision Centers across North Carolina and Tracy’s Little Red Schoolhouse based in Winston-Salem. For more information visit http://www.ifbsolutions.org/ and http://www.ifbsolutionsfoundation.org/

An Equal Opportunity Employer: Including Veterans/Disabilities

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.