Lead Optician

Lead Optician

Position: Works with Field Services Manager to provide leadership, support and direction as needed in VA Optical Dispensary

Reports To: Manager of Field Services

Responsibilities:

Serves as a resource for both IFB and VA staff on matters related to day to day operations
Coordinates efforts to comply with overall requirements of contract employees; assists in maintaining positive customer relationships
Monitors Optician service levels to ensure VA and Veteran customers are satisfies with IFB performance. Promptly notified management of any inconvenience or less than satisfactory customer service levels
Monitors employee schedules and suggests modifications when appropriate. Assists IFB/VA management to ensure optimal employee coverage at all times. Proactively works to fill staffing gaps in schedule to avoid interrupted service levels.
Monitors employee attendance (punctuality, break times, absenteeism) and reports issues to IFB Management
Identifies operational areas of opportunity; determines and implements appropriate solutions with input from Management
Handles daily/weekly cash balancing and ensures deposits are made in timely manner
Offers feedback on various operational matters, including input on employee performance reviews
Analyzes training needs and communicates with Management to help facilitate proper employee training when needed.
Routinely performs all tasks required of an IFB Optician working in a VA Hospital
Performs other tasks as determined necessary
Travels to Satellite locations as need and determined appropriate by Management

Education/Experience

Minimum 4 years Optical Experience
Minimum of 2 years’ experience Managing or Leading a Team in a Service Environment

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Visually Impaired Store Clerk

Job Description: To obtain payment for goods and provide customers with assistance for processing sales orders.

Reports to: Store Manager

Responsibilities:

Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
Directs customers by escorting them to racks, counters and assisting customer with online purchases.
Helps customer make selections by building customer confidence and offering suggestions and opinions. Knowledgeable of our Ecommerce program.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand merchandise requirements.
Operating a cash register. Identifies to management any discrepancies identified at time of sale. Help verify any negative sales.
Balance register by running appropriate end of day report from POS.
Provides total customer satisfaction with friendly, courteous, and professional attitude.
Maintains safe and clean working environment by complying with procedures, rules, and regulations. Checkout areas are to be clean, organized and stocked with all items necessary (i.e. bags, catalogs, and SPO forms). Help with general housekeeping of the store.
Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; personally resolving difficult situations or bring to attention of management if cashier cannot resolve.
Recommends potential products or services to Management by collecting customer information and analyzing customer needs.
Prepares/maintains data for filing by compiling and sorting information and maintains according to established procedures.
Operating copying/fax machines.
Advises management on need to purchase/restock register receipt tape and bin labels, bags. Work Not in Stock Report and updated NIS tags.
Must work in a team effort and foster spirit of cooperation.
Must adhere to company dress code policy outlined in the Employee Manual. Appearance will be neat and clean at all times.
Take receipt of incoming property in the absence of the Warehouse Clerk. Verifies items received by checking information of items according to proper paperwork; inspecting condition of items; comparing count/measure of items to packing list.
Maintains inventory by marking, labeling and placing items in stock and recording bin locations for new items. Maintains store appearance by ensuring stock is front facing, shelving/merchandise is clean. Replaces bin labels when price changes are updated.
Fills customer requests received via Fax /Email by pulling from shelf and recording on order form any stock shortage and new item adds.
Keeps customers informed by confirming and clarifying orders.
Controls inventory levels by participating in annual physical inventory or any other
Conduct daily cycle count deemed necessary by Management.

Experience/Education: Must have high school diploma or GED. 2 years of retail experience required.

Knowledge and Skills:

Must have knowledge of Windows 95 or higher and adequate keyboard skills.
Must be able to proficiently operate a computer.
Working with customers in a fast-paced, sometimes stressful environment is necessary.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. WSIFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Job Type: Full-time

Visually Impaired Store Clerk

Job Description: To obtain payment for goods and provide customers with assistance for processing sales orders.

Reports to: Store Manager

Responsibilities:

Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
Directs customers by escorting them to racks, counters and assisting customer with online purchases.
Helps customer make selections by building customer confidence and offering suggestions and opinions. Knowledgeable of our Ecommerce program.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand merchandise requirements.
Operating a cash register. Identifies to management any discrepancies identified at time of sale. Help verify any negative sales.
Balance register by running appropriate end of day report from POS.
Provides total customer satisfaction with friendly, courteous, and professional attitude.
Maintains safe and clean working environment by complying with procedures, rules, and regulations. Checkout areas are to be clean, organized and stocked with all items necessary (i.e. bags, catalogs, and SPO forms). Help with general housekeeping of the store.
Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; personally resolving difficult situations or bring to attention of management if cashier cannot resolve.
Recommends potential products or services to Management by collecting customer information and analyzing customer needs.
Prepares/maintains data for filing by compiling and sorting information and maintains according to established procedures.
Operating copying/fax machines.
Advises management on need to purchase/restock register receipt tape and bin labels, bags. Work Not in Stock Report and updated NIS tags.
Must work in a team effort and foster spirit of cooperation.
Must adhere to company dress code policy outlined in the Employee Manual. Appearance will be neat and clean at all times.
Take receipt of incoming property in the absence of the Warehouse Clerk. Verifies items received by checking information of items according to proper paperwork; inspecting condition of items; comparing count/measure of items to packing list.
Maintains inventory by marking, labeling and placing items in stock and recording bin locations for new items. Maintains store appearance by ensuring stock is front facing, shelving/merchandise is clean. Replaces bin labels when price changes are updated.
Fills customer requests received via Fax /Email by pulling from shelf and recording on order form any stock shortage and new item adds.
Keeps customers informed by confirming and clarifying orders.
Controls inventory levels by participating in annual physical inventory or any other
Conduct daily cycle count deemed necessary by Management.

Experience/Education: Must have high school diploma or GED. 2 years of retail experience required.

Knowledge and Skills:

Must have knowledge of Windows 95 or higher and adequate keyboard skills.
Must be able to proficiently operate a computer.
Working with customers in a fast-paced, sometimes stressful environment is necessary.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. WSIFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Job Type: Full-time

Delivery Driver

Duties and Responsibilities:

Assures the accuracy of products, quality, codes, counts, etc.
Assist with cleaning if needed
Pulls products from inventory storage according to the documentation provided
Assists with opening products for location if necessary
Responsible for transporting product to and from store and warehouse
Maintains the area in a safe, clean and orderly manner. Help keeps aisle ways clear.
Takes inventory as needed and reports any discrepancies to supervisor and store manager.
Responsible for printing labels as needed.
Assist Store Manager with clerical duties as needed
Other duties as assigned.

Experience/Requirements:

Must have a valid driver’s license.
Ability to read, write, interpret and follow instructions
Ability to do basic math: add, subtract, multiply, divide, etc.
Must be able to lift up to 60 pounds and carry 40 pounds for minimum of 25 feet.
Must be able to bend, walk, stoop, climb and stand for 8 hours per day.
Must have basic computer skills.

Education:

High School graduate or equivalent

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.　 WSIFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Payroll Administrator II

Position summary:

Member of the Finance team reporting to the Payroll Supervisor that will ensure accurate processing and recording of company’s multi-state payroll of 800+ employees, provide timely and accurate financial information and participate in daily data entry Payroll processing.

Duties and responsibilities:

Responsible for preparation and processing of weekly and semi-monthly payroll for 800+ employees

Review and ensure accuracy of approved timesheets

Process employee data (transfers, terminations, rate increases, deductions, adjustments, etc.) and ensure changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to company policy and compliance with federal/state/local regulations

Coordinate the timely submission of garnishments to the Payroll Service Provider

Manage workflow to ensure all payroll transactions are processed accurately and timely

Reconcile payroll prior to transmission and validate confirmed reports

Understand proper taxation of employer paid benefits

Prepare and distribute detailed reports such as employee headcount, overtime, and employee metrics for government/grants/media releases

Assist the payroll supervisor with audits to ensure compliance with company policy and compliance with federal/state/local regulations

Process employee verification of employment (VOE) requests

Distribute pay stubs on site

Provide customer service to employees

Reconcile Wages Reports with quarterly tax returns

Assist with the coordination with the Payroll Service Provider of all correspondence of tax notices, W2’s, 1095’s to ensure completeness and on time compliance

Post the payrolls in the General Ledger

Assist the Payroll Supervisor with other payroll/accounting duties as needed

Skills, Experience and Education:

Associates’ Degree in Accounting/Business/Finance required or 10+ years of hands on payroll administration experience. Bachelor’s Degree in Accounting/Business/Finance or Payroll Professional Certification preferred

Three to five years in a payroll office performing some payroll functions, five plus years in a payroll office performing all payroll functions preferred

Strong PC and MS Office (Excel, Outlook, Internet Explorer and Word) skills, intermediate to advance skills using Excel required

Strong skills using and understanding the flow of transactions in an integrated and automated payroll accounting system

Strong work ethic, ability to maintain confidentiality and exercise extreme discretion

Excellent problem solving/analytical skills, and high level of attention to detail and accuracy

Strong organizational skills, team player and the ability to work under pressure

Ability to handle, prioritize multiple tasks and meet all deadlines while working in a fast-paced environment

Strong customer service and interpersonal (verbal and written) communication with all levels of customers in a diverse environment

Good language skills required. Spanish speaking a plus

Optician

Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor

Responsibilities:

All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
Consults with physician when necessary to ensure finished eyewear functions properly for patients
Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
Communicates with the IFB Optical Lab as needed to provide information and service to all customers
Maintains inventory, frame plan-o-grams and supply levels in the office
Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
Handles cash and credit card payments accurately in the system.
Cash balancing and deposit duties
Professionally communicates via email to VA and IFB on matters related to patient orders
In bound and out bound telephone calls/Manages voicemail and returns calls same day.
Adheres to all VA guidelines as required by the contract
Other duties as assigned

Knowledge and Skills:

Must be self managing and act with integrity
Able to work in a fast paced, high stress area.
Strong attention to detail and data entry accuracy
Strong comprehensive front facing optical knowledge

Experience/Education:

Must have a minimum of 2 years working in a front facing optical/optical retail environment.
ABO Certification (may be required)
Optician State License in the same state of work (may be required)
Computer skills and the ability to quickly navigate and enter data into various systems and software applications

Optician

Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor

Responsibilities:

All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
Consults with physician when necessary to ensure finished eyewear functions properly for patients
Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
Communicates with the IFB Optical Lab as needed to provide information and service to all customers
Maintains inventory, frame plan-o-grams and supply levels in the office
Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
Handles cash and credit card payments accurately in the system.
Cash balancing and deposit duties
Professionally communicates via email to VA and IFB on matters related to patient orders
In bound and out bound telephone calls/Manages voicemail and returns calls same day.
Adheres to all VA guidelines as required by the contract
Other duties as assigned

Knowledge and Skills:

Must be self managing and act with integrity
Able to work in a fast paced, high stress area.
Strong attention to detail and data entry accuracy
Strong comprehensive front facing optical knowledge

Experience/Education:

Must have a minimum of 2 years working in a front facing optical/optical retail environment.
ABO Certification (may be required)
Optician State License in the same state of work (may be required)
Computer skills and the ability to quickly navigate and enter data into various systems and software applications

Optician

Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor

Responsibilities:

All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
Consults with physician when necessary to ensure finished eyewear functions properly for patients
Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
Communicates with the IFB Optical Lab as needed to provide information and service to all customers
Maintains inventory, frame plan-o-grams and supply levels in the office
Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
Handles cash and credit card payments accurately in the system.
Cash balancing and deposit duties
Professionally communicates via email to VA and IFB on matters related to patient orders
In bound and out bound telephone calls/Manages voicemail and returns calls same day.
Adheres to all VA guidelines as required by the contract
Other duties as assigned

Knowledge and Skills:

Must be self managing and act with integrity
Able to work in a fast paced, high stress area.
Strong attention to detail and data entry accuracy
Strong comprehensive front facing optical knowledge

Experience/Education:

Must have a minimum of 2 years working in a front facing optical/optical retail environment.
ABO Certification (may be required)
Optician State License in the same state of work (may be required)
Computer skills and the ability to quickly navigate and enter data into various systems and software applications

Optician

Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor

Responsibilities:

All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
Consults with physician when necessary to ensure finished eyewear functions properly for patients
Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
Communicates with the IFB Optical Lab as needed to provide information and service to all customers
Maintains inventory, frame plan-o-grams and supply levels in the office
Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
Handles cash and credit card payments accurately in the system.
Cash balancing and deposit duties
Professionally communicates via email to VA and IFB on matters related to patient orders
In bound and out bound telephone calls/Manages voicemail and returns calls same day.
Adheres to all VA guidelines as required by the contract
Other duties as assigned

Knowledge and Skills:

Must be self managing and act with integrity
Able to work in a fast paced, high stress area.
Strong attention to detail and data entry accuracy
Strong comprehensive front facing optical knowledge

Experience/Education:

Must have a minimum of 2 years working in a front facing optical/optical retail environment.
ABO Certification (may be required)
Optician State License in the same state of work (may be required)
Computer skills and the ability to quickly navigate and enter data into various systems and software applications

Clinical Interviewer

Clinical Interviewer – Remote

Full time, 40 hours per week

Assigned work schedule is 8 hours a day between 8a and 8p Eastern

Rate of pay $24 to $28 based on experience

The Clinical Interviewer interviews our Customer’s candidates to be EAP Counselors for the Military Family and Life Counselling program. It is expected that the volume of interviews would be approximately 30 interviews per week. The Clinical Interviewer will need to complete the Customer’s clinical interview format and submit electronically for uploading into the Customer’s interview tracker application.

Job duties:

Provide the recruiter and interview scheduler with interview time slots sufficient to handle interview volume.
Review resume, prepare for interview and place the call to the candidate at the prescribed interview time.
To perform the initial clinical interview of potential MFLC counselors and to determine that candidate:
- Has basic understanding of the MFLC role
- Has any military experience or background, including personal or family
- Has the clinical and account service skill set and experience necessary to perform the MFLC role
- Has the personality to outreach and make the MFLC program approachable and available to service members
- Has public speaking ability or potential
- Has the potential to be a good fit with the creative, non traditional MFLC counseling role
- Has potential to be successful in a rule-bound environment
To qualify candidates sufficiently so MFLC Regional Supervisor can perform the second level interview to determine local fit with specific assignment.
Document interview notes in the clinical interview format and submit data for uploading into the Interview Tracker on the MFLC Work Zone within 24 hours of the completion of the interview.
Discuss the candidate qualifications and interview with the Regional Supervisor as necessary.

Training:

Typically, 8 to 16 hours of training over 4 to 5 days, presented virtually. The training day will be a combination of processes and procedures and practical experience (complete some interviews). Follow up the day with questions.

Qualifications:

Licensed professional counselor. Masters degree or higher from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.

Good oral and written skills, proficient with MS Word and Excel and note taking, understand the basic clinical nature of the MFLC role and be able to complete interviews in a timely manner. Good team relationship skills, flexible and able to respond quickly to last-minute needs.