Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor


  • All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
  • Consults with physician when necessary to ensure finished eyewear functions properly for patients
  • Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
  • Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
  • Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
  • Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
  • Communicates with the IFB Optical Lab as needed to provide information and service to all customers
  • Maintains inventory, frame plan-o-grams and supply levels in the office
  • Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
  • Handles cash and credit card payments accurately in the system.
  • Cash balancing and deposit duties
  • Professionally communicates via email to VA and IFB on matters related to patient orders
  • In bound and out bound telephone calls/Manages voicemail and returns calls same day.
  • Adheres to all VA guidelines as required by the contract
  • Other duties as assigned

Knowledge and Skills:

  • Must be self managing and act with integrity
  • Able to work in a fast paced, high stress area.
  • Strong attention to detail and data entry accuracy
  • Strong comprehensive front facing optical knowledge


  • Must have a minimum of 2 years working in a front facing optical/optical retail environment.
  • ABO Certification (may be required)
  • Optician State License in the same state of work (may be required)
  • Computer skills and the ability to quickly navigate and enter data into various systems and software applications

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

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