Lead Optician

Lead Optician

Position: Works with Field Services Manager to provide leadership, support and direction as needed in VA Optical Dispensary

Reports To: Manager of Field Services

Responsibilities:

  • Serves as a resource for both IFB and VA staff on matters related to day to day operations
  • Coordinates efforts to comply with overall requirements of contract employees; assists in maintaining positive customer relationships
  • Monitors Optician service levels to ensure VA and Veteran customers are satisfies with IFB performance. Promptly notified management of any inconvenience or less than satisfactory customer service levels
  • Monitors employee schedules and suggests modifications when appropriate. Assists IFB/VA management to ensure optimal employee coverage at all times. Proactively works to fill staffing gaps in schedule to avoid interrupted service levels.
  • Monitors employee attendance (punctuality, break times, absenteeism) and reports issues to IFB Management
  • Identifies operational areas of opportunity; determines and implements appropriate solutions with input from Management
  • Handles daily/weekly cash balancing and ensures deposits are made in timely manner
  • Offers feedback on various operational matters, including input on employee performance reviews
  • Analyzes training needs and communicates with Management to help facilitate proper employee training when needed.
  • Routinely performs all tasks required of an IFB Optician working in a VA Hospital
  • Performs other tasks as determined necessary
  • Travels to Satellite locations as need and determined appropriate by Management

Education/Experience

  • Minimum 4 years Optical Experience
  • Minimum of 2 years’ experience Managing or Leading a Team in a Service Environment

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

 

Optician

Job Description: Responsible for providing comprehensive optical services inside of a VA Hospital or Clinic.

Reports to: Field Services Supervisor

Responsibilities:

  • All aspects of optical customer service including but not limited to: consultative frame and lens selection, adjustments, repairs, troubleshooting and professional guidance related to eyewear and vision needs.
  • Consults with physician when necessary to ensure finished eyewear functions properly for patients
  • Enter real time accurate data from eyeglass orders into VA (CPRS) and IFB (POS) systems
  • Acts as a resource to VA staff when needed (Prosthetics, Patient Advocate, Eye Clinic staff etc)
  • Must actively and routinely manage VA waiting area communication by properly utilizing and monitoring a “take a number” system
  • Adheres to Twenty200 brand standards/utilizes all brand and vendor tools as intended and instructed
  • Communicates with the IFB Optical Lab as needed to provide information and service to all customers
  • Maintains inventory, frame plan-o-grams and supply levels in the office
  • Works with leadership and Marketing Department to ensure office has correct signage and point of sale materials displayed at all times.
  • Handles cash and credit card payments accurately in the system.
  • Cash balancing and deposit duties
  • Professionally communicates via email to VA and IFB on matters related to patient orders
  • In bound and out bound telephone calls/Manages voicemail and returns calls same day.
  • Adheres to all VA guidelines as required by the contract
  • Other duties as assigned

Knowledge and Skills:

  • Must be self managing and act with integrity
  • Able to work in a fast paced, high stress area.
  • Strong attention to detail and data entry accuracy
  • Strong comprehensive front facing optical knowledge

Experience/Education:

  • Must have a minimum of 2 years working in a front facing optical/optical retail environment.
  • ABO Certification (may be required)
  • Optician State License in the same state of work (may be required)
  • Computer skills and the ability to quickly navigate and enter data into various systems and software applications

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.