Clinical Interviewer – Remote

Full time, 40 hours per week

Assigned work schedule is 8 hours a day between 8a and 8p Eastern

Rate of pay $24 to $28 based on experience

The Clinical Interviewer interviews our Customer’s candidates to be EAP Counselors for the Military Family and Life Counselling program. It is expected that the volume of interviews would be approximately 30 interviews per week. The Clinical Interviewer will need to complete the Customer’s  clinical interview format and submit electronically for uploading into the Customer’s  interview tracker application.

Job duties:

• Provide the  recruiter and interview scheduler with interview time slots sufficient to handle interview volume.
• Review resume, prepare for interview and place the call to the candidate at the prescribed interview time.
• To perform the initial clinical interview of potential MFLC counselors and to determine that candidate:
  • Has basic understanding of the MFLC role
  • Has any military experience or background, including personal or family
  • Has the clinical and account service skill set and experience necessary to perform the MFLC role
  • Has the personality to outreach and make the MFLC program approachable and available to service members
  • Has public speaking ability or potential
  • Has the potential to be a good fit with the creative, non traditional MFLC counseling role
  • Has potential to be successful in a rule-bound environment
• To qualify candidates sufficiently so MFLC Regional Supervisor can perform the second level interview to determine local fit with specific assignment.
• Document interview notes in the clinical interview format and submit data for uploading into the Interview Tracker on the MFLC Work Zone within 24 hours of the completion of the interview.
• Discuss the candidate qualifications and interview with the Regional Supervisor as necessary.

Training:

Typically, 8 to 16 hours of training over 4 to 5 days, presented virtually. The training day will be a combination of processes and procedures and practical experience (complete some interviews). Follow up the day with questions.

Qualifications:

Licensed professional counselor. Masters degree or higher from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.

Good oral and written skills, proficient with MS Word and Excel and note taking, understand the basic clinical nature of the MFLC role and be able to complete interviews in a timely manner. Good team relationship skills, flexible and able to respond quickly to last-minute needs.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.