Lead Optician

Position: Works with Field Services Manager to provide leadership, support and direction as needed in VA Optical Dispensary

Reports To: Manager of Field Services

Responsibilities:

• Serves as a resource for both IFB and VA staff on matters related to day to day operations
• Coordinates efforts to comply with overall requirements of contract employees; assists in maintaining positive customer relationships
• Monitors Optician service levels to ensure VA and Veteran customers are satisfies with IFB performance. Promptly notified management of any inconvenience or less than satisfactory customer service levels
• Monitors employee schedules and suggests modifications when appropriate. Assists IFB/VA management to ensure optimal employee coverage at all times. Proactively works to fill staffing gaps in schedule to avoid interrupted service levels.
• Monitors employee attendance (punctuality, break times, absenteeism) and reports issues to IFB Management
• Identifies operational areas of opportunity; determines and implements appropriate solutions with input from Management
• Handles daily/weekly cash balancing and ensures deposits are made in timely manner
• Offers feedback on various operational matters, including input on employee performance reviews
• Analyzes training needs and communicates with Management to help facilitate proper employee training when needed.
• Routinely performs all tasks required of an IFB Optician working in a VA Hospital
• Performs other tasks as determined necessary
• Travels to Satellite locations as need and determined appropriate by Management

Education/Experience

• Minimum 4 years Optical Experience
• Minimum of 2 years’ experience Managing or Leading a Team in a Service Environment

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.