A Proven Partner

IFB Solutions Workforce Services connects government and commercial companies on a national scale with a skilled, flexible, workforce for customer service, data collection and analysis, sales and more. We bring deep expertise in customer care, delivering call center staffing as a managed service to some of the nation’s most respected companies and federal agencies.

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Our organizational retention rate of 85% is consistently above the national average.

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Performance-Driven Staffing

We adhere to strict schedule and quality metrics, ensuring a reliable customer experience.

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Flexible Cost Structures

Most engagements follow an hourly pay and markup model, with flexibility to adapt to custom KPIs and incentive plans.

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End-to-End Support

We handle recruitment, onboarding, training, and QA monitoring.

Staffing Solutions

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Flexible and Scalable Staffing

We know your needs change depending on where you are in your business growth, the time of year or the type of customers you serve. We start by learning your business goals and work together to determine how we can help. Here are some of the ways we can support you:

  • Full-time and part-time schedules
  • Industry-specific candidates
  • Seasonal support
  • On-site or remote training

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Complaint Management

Our candidates are empathetic, decisive, and experienced in customer engagement that provides a mutually beneficial solution.

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Sales & Saves

Our candidates effectively follow scripts and quickly provide product or service solutions meeting the needs of your customers.

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Technical Support

We select candidates with industry-specific knowledge, trained to be familiar with organizational systems, policies, and procedures.

Ready
to Get Started?

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We’d love the chance to learn more about you and your staffing needs. Reach out today to set up a call!

Katie Hall Nicolas

khall@ifbsolutlons.org

336-749-0720

 

Shannon Satterfield

ssatterfleld@ifbsolutlons.org

336-618-0115

Industries

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We have experienced candidates in the following industries:

  • BPO
  • Consumer Products
  • Financial and Industrial Services
  • Healthcare Technology

 

 

 

 

 

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We’re honored to work with our partner, IFB Solutions. We value individual differences and strive to provide a work setting and experience where all employees can thrive. We’re thrilled that our partnerships with JFB and Guidant Global have helped us focus on new ways to expand our employee pool. The success of this employment and training program and the employees who have joined Maximus is due to the hard work of many, advancements in technology, and support from our experienced partners.

Michelle Link, Chief Human Resources Officer
Maximus

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A Remote-Ready Workforce With a Mission

Our US-based customer service teams deliver lower turnover, higher quality, and unmatched commitment you can count on. Not charity. Just great service. Our organizational retention rate of 85% is consistently above the national average. Higher retention lowers your total cost of support through reduced training and ramp-up times.

 

Accessibility Experts

We partner with clients during onboarding and Implementation for accessibility testing and ongoing compliance, ensuring success for all employees. Through IFB’s philanthropic efforts, we invest an average of $13,000 per employee to ensure their success on the job.

 

Gratitude in Action

With 70% of working-age people who are blind unemployed, our agents bring unmatched dedication, reliability, and loyalty to your team. We are driven by our employment mission to ensure our agents are successful. This means investing in low ramp-up time, strong quality scores, and longterm success for you and our agents.

 

A Proven Model for Success

View our case studies to learn more about the impact of our agents on organizations like yours.

Ready
to Learn
More?

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We’re happy to answer any questions you may have. Reach out today to set up a call!

Katie Hall Nicolas

khall@ifbsolutlons.org

336-749-0720

 

Shannon Satterfield

ssatterfleld@ifbsolutlons.org

336-618-0115